Introduction

Our team is continuously modifying our application as technology advances. We recognize that there may be occasions when users with disabilities may experience difficulty using our application. If this happens to you, please contact us by email at legslegalsupport@cox.net. Your feedback is extremely important to us.

If you experience difficulty when attempting to eFile or eServe using our system, please follow these steps:

  • Email the documents you need to eFile or eServe, as attachments, to our Customer Support team at legslegalsupport@cox.net.
  • In your email, please state how you would prefer us to contact you (email or telephone). If you’d like us to contact you by telephone, please provide a telephone number.

Once we receive your message, a member of our team will place your filing or service order on your behalf or, if necessary, contact you to discuss the next steps. If we need to contact you we will do so by your preferred method. There is no additional charge for this assisted eFiling/eService service.

Evaluation Methods Used

AXE and WAVE Chrome extensions, WCAG Color contrast checker, ChromeVox Classic Extension on chrome in Windows 10, OpenDyslexic Chrome extension, keyboard access only, monochrome mode, high contrast mode, and monochromatic mode, UX evaluation.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:
Standard/Guideline Included In Report
Web Content Accessibility Guidelines 2.0 Level A (Yes)
Level AA (Yes)
Level AAA (Yes)
Web Content Accessibility Guidelines 2.1 Level A (Yes)
Level AA (Yes)
Level AAA (Yes)

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

Table 1: Success Criteria, Level A

Guidelines Status Remarks
1.1.1 Non-text Content Supports
1.2.1 Audio-only and Video-only (Prerecorded) Not applicable There are no video or audio features on the system.
1.2.2 Captions (Prerecorded) Not applicable There are no video or audio features on the system.
1.2.3 Audio Description or Media Alternative (Prerecorded) Not applicable There are no video or audio features on the system.
1.3.1 Info and Relationships Partially supports Due to tawk.to live chat
1.3.2 Meaningful Sequence Supports
1.3.3 Sensory Characteristics Supports
1.4.1 Use of Color Supports
1.4.2 Audio Control Not applicable There are no audio-actuated UX features on the system. The system does support standard operating system dictation as a form of input.
2.1.1 Keyboard Supports
2.1.2 No Keyboard Trap Supports
2.1.4 Character Key Shortcuts Not applicable The system does not use special character key behaviors.
2.2.1 Timing Adjustable Not applicable
2.2.2 Pause, Stop, Hide Not applicable There are no automated motion or audio features on the system.
2.3.1 Three Flashes or Below Threshold Not applicable There are no automated motion features on the system.
2.4.1 Bypass Blocks Partially supports Bypass blocks are in place everywhere that repeated navigation elements occur, but the tabs at the top of the portal are using a single page technique and so the keyboard focus is being tricked to allow access to the skiplink again when activating a new tab.
2.4.2 Page Title Supports
2.4.3 Focus Order Supports
2.4.4 Link Purpose (In Context) Supports We are aware this requires ongoing maintenance. Please let us know if you find one we missed!
2.5.1 Pointer Gestures Not applicable Everything can be accessed using standard mouse and keyboard functionality.
2.5.2 Pointer Cancellation Not applicable Everything can be accessed using standard mouse and keyboard functionality.
2.5.3 Label in Name Supports
2.5.4 Motion Actuation Not applicable Everything can be accessed using standard mouse and keyboard functionality.
3.1.1 Language of Page Supports
3.2.1 On Focus Supports Activates with enter key only
3.2.2 On Input Partially supports We are aware of some difficulties using our select lists on forms with assistive technology because of the conditions surrounding selections made in these fields. These conditions are necessary for accurate filing, and we are continuing to work on a better solution for accessibility than the one currently implemented.
3.3.1 Error Identification Supports
3.3.2 Labels or Instructions Supports
4.1.1 Parsing Partially supports Due to twak.to live chat
4.1.2 Name, Role, Value Supports
4.1.3 Status Messages Supports

Table 2: Success Criteria, Level AA

Guidelines Status Remarks
1.2.4 Captions (Live) Not applicable There are no video or audio features on the system.
1.2.5 Audio Description (Prerecorded) Not applicable There are no video or audio features on the system.
1.3.4 Orientation Supports
1.3.5 Identify Input Purpose Supports
1.4.3 Contrast (Minimum) Supports Including all customized colors on sub-portals
1.4.4 Resize text
1.4.5 Images of Text Supports In the case of icon fonts, we have added text labels where needed, and presentation role where they do not provide more than decoration.
1.4.10 Reflow Supports
1.4.11 Non-text Contrast Supports
1.4.12 Text Spacing Supports
1.4.13 Content on Hover or Focus Partially supports Due to tawk.to
2.4.5 Multiple Ways Supports
2.4.6 Headings and Labels Supports
2.4.7 Focus Visible Supports
3.1.2 Language of Parts Not applicable The system is entirely in English, which is declared at the page level.
3.2.3 Consistent Navigation Supports
3.2.4 Consistent Identification Partially supports Some of the styles for hover and focus use slightly different color combinations in order to ensure that they remain high enough contrast in a given setting.
3.3.3 Error Suggestion Supports
3.3.4 Error Prevention (Legal, Financial, Data) Supports We have a required summary review before submit.

Table 3: Success Criteria, Level AAA

Guidelines Status Remarks
1.2.6 Sign Language (Prerecorded) Not applicable There are no video or audio features on the system.
1.2.7 Extended Audio Description (Prerecorded) Not applicable There are no video or audio features on the system.
1.2.8 Media Alternative (Prerecorded) Not applicable There are no video or audio features on the system.
1.2.9 Audio-only (Live) Not applicable There are no video or audio features on the system.
1.3.6 Identify Purpose Partially supports We have made an effort to identify the purpose of everything in the application, with the exception of the search cases field and tables. These are still being remediated and will be corrected in an upcoming release.
1.4.6 Contrast (Enhanced) supports
1.4.7 Low or No Background Audio Not applicable There are no video or audio features on the system.
1.4.8 Visual Presentation Does not support At this time, we are not allowing the user to customize the color and size settings of their interface. This is something we will consider in our long term roadmap.
1.4.9 Images of Text (No Exception) Supports
2.1.3 Keyboard (No Exception) Supports
2.2.3 No Timing Does not support For legal reasons, it is critical that we do time out sessions after a period of inactivity
2.2.4 Interruptions Partially supports We used the polite setting for most interruptions and announcements, but there are some actions that occur and result in messages that we deemed essential to the app to make assertive and interrupt the user experience. These would not be considered “emergencies,” but are critical to the successful filing process.
2.2.5 Re-authenticating Supports When they re-authenticate, they can choose to go back to their last state or start a new session
2.2.6 Timeouts Does not support For legal reasons, it is critical that we do time out sessions after a period of inactivity
2.3.2 Three Flashes Not applicable There is no flashing on the system.
2.3.3 Animation from Interactions Not applicable There are no animations on the system.
2.4.8 Location Supports
2.4.9 Link Purpose (Link Only) Supports
2.4.10 Section Headings
2.5.5 Target Size Partially supports Most interface elements meet these guidelines, but some items, such as a date picker or non-essential link that has alternative options, may be a little smaller.
2.5.6 Concurrent Input Mechanisms Supports
3.1.3 Unusual Words Does not support
3.1.4 Abbreviations Does not support
3.1.5 Reading Level Partially supports Legal terminology may be challenging, but is necessary
3.1.6 Pronunciation Does not support
3.2.5 Change on Request Does not support When the user is filling out a filing form, the context changes based on selections. This is essential to the successful filing of an application. The user is able to be aware of the fields they need to fill out once selections are made.
3.3.5 Help Partially supports The system primarily uses a system-wide knowledgebase for help. In some places where the language or purpose may be less clear, contextual help is available through keyboard and mouse accessible tooltips.
3.3.6 Error Prevention (All) Supports